Digitalmise

Building brand authority

Leading Digital Agency Since 2001.

The Challenge

The client had previously worked with another agency throughout 2024, investing heavily in Google Ads with very little return.
Despite spending nearly the same budget, the firm was receiving:

Extremely low lead volume
High cost per click
Almost no phone calls
Poor conversion rates

In a competitive legal market, this meant lost opportunities and wasted spend.
The brief was simple but critical:
Generate consistent, high-quality legal enquiries - not just traffic.

Previous Agency

Performance (2024)
Here’s what the account looked like before we took over:

  • Total Spend: £11,900
  • Clicks: 1,183
  • Average CPC: £10.12
  • Total Conversions: 8
  • Phone Calls: 8
  • Conversion Rate: 0.68%
  • Cost per Lead: £1,497.72

In short: high spend, low intent, almost no return.

Our Strategy After Takeover

We didn’t “tweak” the account - we rebuilt it with a lead-generation mindset.

Project info

Clients: Law Firm
SERVICES: Google Ads
Date: January 2025 – December 2025
CATEGORY: Digital Agency
Primary Objective: Increase qualified form submissions and phone calls from high-intent legal searches.
image

Transformative Branding and Creative Enhancement

image
We denounce with righteous indignation and dislike men who are so beguiled and demor alized by the charms of pleas ure of the moment, so blinded by desire.Neque qui is dolor emr ipsum quia dolor eque porro quisquam est.Tortor montes platea iacu lis posuere per mauris.
Planning solution nstruction drawings
Ensure you thoroughly understand
Begin by creating rough sketches

Our approach focused on four key pillars:

📉 In short: high spend, low intent, almost no return.

Our Strategy After Takeover

Extremely low lead volume
High cost per click
Almost no phone calls
Poor conversion rates

1. High-Intent Keyword Restructuring

  • Removed broad, low-quality keywords
  • Focused purely on transactional legal search terms
  • Separated campaigns by service and intent

This immediately improved traffic quality.

2. Conversion-First Campaign Design

Campaigns optimised specifically for:

📞 Phone calls
📝 Form submissions

Call extensions and call-focused ads are prioritised during office hours. Every click had a clear path to enquiry.

3. CPC & Budget Control

  • Aggressive search term pruning
  • Negative keyword expansion
  • Bid adjustments based on performance, not volume.

This reduced CPC without sacrificing visibility.

4. Continuous Optimisation

  • Ongoing ad copy testing
  • Conversion rate optimisation at the campaign level
  • Regular performance reviews to scale what worked

Results After Our Takeover (Jan 2025 – Ongoing)

The difference was immediate and sustained.

Our Performance

  • Total Spend: £11,100
  • Clicks: 1,567
  • Average CPC: £7.13
  • Total Conversions: 87.24
  • Phone Calls: 50
  • Conversion Rate: 5.57%
  • Cost per Lead: £128.07
Extremely low lead volume
High cost per click
Almost no phone calls
Poor conversion rates

Why This Worked

This success came down to one thing:

We treated Google Ads as a lead system, not a traffic source.

By focusing on:

  • Buyer intent
  • Clean campaign structure
  • Conversion-driven optimisation

We turned an underperforming account into a predictable enquiry engine.

Ongoing Growth

This campaign is still live, with continued focus on:

  • Scaling top-performing legal services
  • Increasing call volume
  • Maintaining lead quality as volume grows

Final Takeaway

If your law firm is spending thousands on Google Ads but struggling to get enquiries, the issue usually isn’t the market.
It’s the strategy.

This is exactly the type of turnaround we specialise in.

Let’s talk about a project, collaboration or an idea you may have

Leading Digital Agency Since 2001.

Contact form